3.2 Follow the status of your communications

Table: Reminders and messages statuses

What’s displayed on the clock?

What’s the reminder status in your app?

What’s the message status in your app?

The communication is scheduled, but has not been displayed on the clock

Upcoming

Upcoming

The communication is currently displayed

In progress

In progress

The reminder was displayed, but did not receive an interaction

Displayed

N/A

The message was sent, but was not opened

N/A

Unread

The communication was seen and received an interaction

Understood

Read

The confirmation message received a “yes” or “no” response

Confirmed or Denied

N/A

The clock is currently offline; the communication status will be updated once reconnected

Unknown

Unknown