3.2 Follow the status of your communications
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Table: Reminders and messages statuses
What’s displayed on the clock? | What’s the reminder status in your app? | What’s the message status in your app? |
The communication is scheduled, but has not been displayed on the clock | Upcoming | Upcoming |
The communication is currently displayed | In progress | In progress |
The reminder was displayed, but did not receive an interaction | Displayed | N/A |
The message was sent, but was not opened | N/A | Unread |
The communication was seen and received an interaction | Understood | Read |
The confirmation message received a “yes” or “no” response | Confirmed or Denied | N/A |
The clock is currently offline; the communication status will be updated once reconnected | Unknown | Unknown |