You have 60 days to return the Idem products, as long as they are in perfect condition with all original packaging and accessories. If you choose to exchange a product, there’s no restocking fee, but we’ll ship the replacement only once we receive your return. If you prefer a refund, a 5% restocking fee will apply, and you will need to cover the return shipping cost.

To start a return or exchange, ensure that the product meets all our return conditions:

• It must be in resellable condition
• Packaged in its original packaging with all included accessories.
  Contact our customer care team to request return approval. Once authorized, we’ll provide details on the return process, including the exact timeframe for sending the product back.

Idem clocks are guaranteed for 1 year. If you have a hardware problem with your device, please contact us.

Two connectivity options are available for the Idem clock:

Wi-Fi: Connect the clock to a Wi-Fi network (no subscription needed).

Mobile Connection: Choose a monthly ($9/month) or annual ($99/year, saving $10) subscription for Idem's mobile connection service. The SIM card is pre-installed and ready to use.

You can start or cancel your subscription anytime. After receiving your clock, you'll be asked to select your preferred connectivity option through the Idem companion app.

If you do not connect the clock to a wi-fi network, you will be asked to provide your banking information to subscribe to our mobile service. The name ****IDEM TECH**** will show up on your monthly bank or credit card statements.

Your clock will no longer be able to receive communications 30 days following your last payments. It will become offline. It will continue to display all communications scheduled for the next 10 days. However, you won't be able to follow the status of your communications in your mobile app.

• Download the Idem companion app on your smartphone or tablet (available for Android and iOS) and create an account.
• Plug the Idem clock into a power outlet. If you're using the mobile connection, no Wi-Fi setup is needed; otherwise, connect it to Wi-Fi.
• Link the clock to your app by entering the pairing code provided.
• Present the clock to your loved one. (For tips & tricks, please consult the Usage advice page).

Language Options for Display
The Idem Smart Calendar Clock display and read out loud feature are available in English, Spanish, Italian, Arabic, and French. However, the personalized communications (messages, notes…) can be in any language, you can even use emojis.

If you would like the clock displayed in another language, please contact our team.

The Idem clock has a battery life of 6 to 8 hours, depending on usage, but it must be plugged into an outlet for continuous operation.

If your clock is offline (and doesn't have the mobile connectivity activated) it will continue to display all communications scheduled for the next 10 days. However, you won't be able to follow the status of your communications on your mobile app.

The time adjusts automatically during daylight saving time.

Voice playback is available for reminders and messages, and the read-aloud function can also announce the time every hour on the hour by the touch of the screen.

Yes, you can set up alarms. When using the ‘reminders’ communication feature, you can choose an alarm sound and enable a yes/no confirmation request from your loved one. You can also customize how long the reminder remains displayed on the clock. There is no limit to the number of alarms and reminders you can create.

Not yet, but the Idem team is constantly working on making the Idem clock the best communication tool for caregivers and loved ones.

The Companion App is designed for family caregivers. It’s free and available for both iOS and Android phones and tablets.

The mobile app and settings management on the clock are currently available only in English and French.

There is no limit to the number of users who can be added, allowing multiple caregivers to share responsibilities and coordinate tasks, creating a strong support network.