You have 60 days to return the Idem products, as long as they are in perfect condition with all original packaging and accessories. If you choose to exchange a product, there’s no restocking fee, but we’ll ship the replacement only once we receive your return. If you prefer a refund, a 5% restocking fee will apply, and you will need to cover the return shipping cost.

To start a return or exchange, ensure that the product meets all our return conditions:

• It must be in resellable condition
• Packaged in its original packaging with all included accessories.
  Contact our customer care team to request return approval. Once authorized, we’ll provide details on the return process, including the exact timeframe for sending the product back.

The Companion App is designed for family caregivers. It’s free and available for both iOS and Android phones and tablets.

Two connectivity options are available for the Idem clock:

Wi-Fi: Connect the clock to a Wi-Fi network (no subscription needed).

Mobile Connection: Choose a monthly ($9/month) or annual ($99/year, saving $10) subscription for Idem's mobile connection service. The SIM card is pre-installed and ready to use.

You can start or cancel your subscription anytime. After receiving your clock, you'll be asked to select your preferred connectivity option through the Idem companion app.

• Download the Idem companion app on your smartphone or tablet (available for Android and iOS) and create an account.
• Plug the Idem clock into a power outlet. If you're using the mobile connection, no Wi-Fi setup is needed; otherwise, connect it to Wi-Fi.
• Link the clock to your app by entering the pairing code provided.
• Present the clock to your loved one. (For tips & tricks, please consult the Usage advice page).

Language Options for Display
The Idem Smart Calendar Clock display and read out loud feature are available in English, Spanish, Italian, Arabic, and French. However, the personalized communications (messages, notes…) can be in any language, you can even use emojis!

App and Settings Management 
Please note that the mobile app and settings management on the clock are currently available only in English and French.

If you would like the clock displayed in another language, please contact our team.

The Idem clock has a battery life of 6 to 8 hours, depending on usage, but it must be plugged into an outlet for continuous operation.

There is no limit to the number of users who can be added, allowing multiple caregivers to share responsibilities and coordinate tasks, creating a strong support network.