Introducing Video Calling on the Idem Clock
Connection shouldn’t be complicated. With the new Video Calling feature, caregivers can quickly call their loved one through the Idem app.
Key features:
- Caregiver-initiated calling
- Simple Answer or Decline screen
- No smartphone or tablet needed on the older adult’s side. Just the Idem Clock they already know
- Remote volume control from the caregiver's Companion app
- 4 ringtone options for calls, configurable in the Companion app
- Confirmation pop-up when they press End Call
You start the call in the Idem app.
No codes, no links, no logins. Just tap the orange box labelled Video Call.
The Idem clock gently displays an incoming call
Your loved one chooses between Answer or Decline: with large, clear buttons. You can choose and adjust the ringtone to their preferences in the Companion app.
You can adjust the clock’s volume from your app.
During the call, you can adjust the clock’s volume directly from your Idem Companion app. Helpful when hearing varies or the room is noisy.
No accidental hang-ups.
If they tap the “End Call” button, the clock asks them to confirm with a gentle pop-up.
Thoughtfully designed for memory loss
Every detail of Video Calling was shaped around one goal: making connection feel safe, familiar, and effortless for your loved one.
- No new skills needed
- No risk of calling the wrong person
- No overwhelming menus
- No accidental hang-ups
- No new hardware required
Just calm, simple connection, on a device they already trust.
Video calling and so much more
Idem’s new video calling feature is part of our new premium subscription with more exciting services to come in 2026.
Basic
- Caregiver app
- Unlimited caregivers
- Remote management & notifications
- 4 communication types
Premium
- Caregiver app
- Unlimited caregivers
- Remote management & notifications
- 4 communication types
- Video calling
- Missed message (coming soon)
- Presence detection (coming soon)
- Cancel anytime
Starting January 13, you will be able to manage your subscription in the Idem App. We will remind you a few days before the end of the free trial.
FAQs
Can my loved one initiate a call?
No. To keep things simple, only the caregiver can start a call.
Can we make a group call?
No, only one user at a time can make a call with the clock.
Can I choose or change the ringtone on the Idem Clock?
Yes. The Idem Clock offers four ringtone options, and you can choose the one that best suits your loved one’s preferences directly in the caregiver Companion App. Whether they respond better to a softer sound or something a bit more noticeable, you can adjust the ringtone easily, at any time, without needing to touch the clock.
Can they accidentally hang up?
If they press “End,” the clock asks them to confirm before disconnecting.
I already have the Idem Clock. Does this new feature require a new clock?
No, the feature works on all current Idem Clocks.
Is Premium required?
Yes, Video Calling is included in the Idem Premium subscription. You need to subscribe in order to be able to use this feature.
What if I decide not to subscribe to Premium?
No problem, your Idem Clock will continue working as usual.
You simply won’t be able to use Video Calling.
What happens if my loved one is not in front of the clock and misses a call?
If your loved one isn’t nearby when you try to call, the clock simply stops ringing after a short moment. They won’t receive any notification or “missed call” message — and they won’t feel stressed or confused, because there’s nothing for them to follow up on and no expectation for them to call back.
You can simply try again later when it’s convenient.
Is Video Calling safe and private?
Yes. Calls are encrypted, and only approved caregivers can initiate them. Your loved one cannot receive calls from unknown contacts.